【题目】
【1】What is the purpose of this email?
A. To introduce the hotel to the guest.
B. To tell the guest how to cancel the reservation.
C. To show the hotel’s appreciation for the reservation.
D. To inform the guest of cancellation rules and request confirmation.
【2】Which of the following is true about cancellation policy?
A. You can’t cancel the reservation.
B. You can call to cancel the reservation.
C. You can’t get any refund if you cancel the reservation at arrival.
D. You can get full refund if you cancel the reservation before arrival.
【3】What do we know about the reservation status(状态)?
A. It has been confirmed.B. It needs to be confirmed within 3 days.
C. It has been cancelled.D. It will be cancelled within 3 days.
在线课程【答案】
【1】D
【2】C
【3】B
【解析】
这是一篇应用文。本文是一封电子邮件，由酒店发给客人确认订单并介绍了取消预订的规则。
【1】推理判断题。根据we kindly inform you that our GROUP cancellation policy applies as below可知酒店告知了客人取消规则；根据信的最后一段“We kindly ask you to confirm and agree to this email within the next 72 hours to confirm….可知酒店提醒客人要在72小时之内确认订单，否则酒店会保留取消预订的权利。综上，酒店写信给客人一是为了告诉客人取消的规则，二是要求客人确认订单，故选D项。
【2】细节理解题。根据All cancellations received later than 4 weeks before arrival are non-refundable可知在到达之前四周以内的取消不能退款。所以如果你在到达的时候取消订单，将不能退款。故选C项。
【3】细节理解题。根据“We kindly ask you to confirm and agree to this email within the next 72 hours to confirm可知确认要在72小时也就是三天之内完成，故选B项。