2 生活咨询生活咨询内容广泛，有预定门票、餐桌定位：外出用餐、商店书店等公共场所的营业时间咨询1）常用词汇make a reservation预定 confirm a reservation确认预定cancel one's reservation取消预定 frist come,frist serve先到先服务原则layover/stopover中途停留 timetable时刻表fare票价 toll通行费saver ticket优惠票 open ticket开放机票one-way ticket单程票 round-trip ticket往返票airport tax机场税 duty-free shop免税店excess charge超重 vacant seat空座 direct/non-stop flight直达航班 connecting-flight转机book预定 destination目的地frist class头等仓 business class商务仓economy class经济仓 van中巴shuttle bus班车 airport limousine机场大巴berth铺位（火车上） pullman卧铺车scenic spot景点 extra charge/surcharge附加费fulling-booked满了 seat arrangement/assignment定座E.T.A(estimated time of arrival)预计到达时间E.T.D(estimated time of departure)预计起飞时间2）常用句型I'd like to book______________________?I'd like to order_____________________?Waht hour are you open________________?waht time do you open/close___________?